Db87 Privacy Policy — Your information is completely safe with us

Db87 (hereinafter referred to as "we", "us", or "db87") is fully committed to respecting your privacy. This Privacy Policy ("Policy") explains how db87 collects, uses, protects, and discloses your personal information when you use our website, mobile app, and other services ("Platform").

By using the db87 Platform, you are considered to have consented to the collection and use of information as described in this Privacy Policy. If you do not agree with this Policy, please refrain from using our Platform.

We believe transparency is the foundation of trust. That is why our Privacy Policy is written in plain language — so you can clearly understand what we do with your information.

Db87 collects two types of information from you — data you provide voluntarily, and data collected automatically while you use the Platform. Details are outlined below:

Voluntarily Provided Information

• Registration Information: Full name, date of birth, email address, mobile number, and permanent address.
• Identity Verification (KYC): Photo of your National ID, passport, or driving licence.
• Payment Information: Mobile banking numbers (Mobile Banking, Nagad, Rocket) and transaction details.
• Contact Information: Messages, complaints, and feedback submitted to support.
• Preference Data: Favourite games, betting history, and promotional preferences.

Automatically Collected Information

• Device Information: Device type, operating system, and browser version.
• Network Information: IP address, ISP, and approximate location.
• Usage Data: Session duration, pages visited, and gaming behavior.
• Cookie Data: Session cookies, preference cookies, analytics cookies.

Db87 uses your information only for specific, legitimate purposes. We never use your data unnecessarily or without your consent. Our purposes for using your information are listed below:

• Account Management: To support registration, login, password recovery, and account security.
• Service Delivery: To manage deposits, withdrawals, gaming sessions, and customer support.
• Identity Verification: To verify your identity and age in accordance with our KYC policy.
• Fraud Prevention: To detect and prevent suspicious activity.
• Legal Obligations: To comply with Anti-Money Laundering (AML) requirements and other legal obligations.
• Experience Enhancement: To suggest games and offers tailored to your preferences.
• Contact: To send important updates, promotions, and account notifications.
• Responsible Gaming: To detect unusual gaming behaviour and issue timely alerts.

Db87 never sells your personal information. However, we may share data with trusted third parties in certain circumstances. Any such sharing is always governed by strict confidentiality agreements and limited strictly to what is necessary.

Data Sharing Circumstances

• Payment Provider: Payment gateways such as Mobile Banking, Nagad, and Rocket receive only the minimum data necessary to process transactions.
• Game Provider: Licensed software providers powering games on our Platform may receive limited data.
• Regulatory Authority: Information may be disclosed to government or regulatory authorities where required by law.
• Law Enforcement: Information may be shared in response to a court order or fraud investigation.
• Technology Service Provider: Providers of server hosting, security software, and analytics tools may access specific data solely as required to deliver their services.

Db87 uses industry-leading security technology to protect your privacy. Our security infrastructure is regularly audited and updated to meet international standards.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An additional layer of security when logging into your account.
• Firewall Protection: Advanced firewalls prevent unauthorized access.
• Regular Security Audits: Third-party experts conduct regular audits of our systems.
• Data Backup: Your data is regularly backed up to a secure location.
• Access Controls: Only authorized personnel have access to specific data.

Please note that no method of transmission over the internet or electronic storage is 100% secure. We take every possible measure to protect your data, but we cannot guarantee absolute security.

Db87 uses cookies to enhance your browsing experience. Cookies are small text files that your browser stores on your device when you visit our website.

Cookie Types

• Essential Cookies: Required for login sessions and security. Disabling these cookies will prevent the website from functioning properly.
• Functional Cookies: Remembers your language preference and layout settings.
• Analytics Cookies: Collects general information to understand which pages are used most.
• Preference Cookies: Saves your gaming preferences and settings.

You can manage cookies through your browser settings. However, disabling essential cookies may limit access to certain features on the Platform.

Under our Privacy Policy, you have a number of important rights regarding your personal information. db87 fully respects and upholds these rights.

To exercise any of the rights above, contact our support team. We are required to respond to your request within 30 business days.

Db87 retains your personal information only for as long as necessary. Retention periods depend on the type of data and applicable legal obligations.

• Account Information: A minimum of 5 years after account closure (for legal reasons).
• Transaction Records: Up to 7 years after the last transaction.
• KYC Documents: Up to 5 years after account closure.
• Communication Records: Support tickets and messages for up to 3 years.
• Cookie Data: From 1 day to 1 year, depending on the type.

Once the retention period expires, your data is securely deleted or anonymised. Where legal obligations require it, certain data may be retained for a longer period.

Db87 services are intended for users aged 18 and above only. We do not knowingly collect information from anyone under the age of 18.

If we discover that anyone under the age of 18 has registered on our platform, we will immediately suspend the account and delete all associated data.

If you believe a minor is using our platform, please notify our support team immediately.

Db87 may update this Privacy Policy from time to time. Changes may occur due to legal requirements, new services, or improvements to our security measures.

• For significant changes, we will notify you at your registered email address.
• The date of any changes will always be shown at the top of this page.
• Continued use of the platform after changes have been made will be considered acceptance of the updated policy.
• For major changes, we may seek your consent again.

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to our data protection team. We are always here to help.

We aim to resolve privacy-related complaints within 30 business days. For complex matters, it may take longer, but we will notify you in advance.